Privacy Policy

Cognior Privacy Policy

Your privacy is of utmost importance to us at Cognior. This Privacy Policy explains how Cognior LLP ("Cognior", "we", "us", or "our") collects, uses, processes, and shares information about you when you visit and use our website, products, and services (collectively, the "Services"). We are committed to protecting your personal data and ensuring transparency in our data practices.

This policy applies to all visitors, users, and others who access or use our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our Services to you.

1.1. Personal Data You Provide Directly

This includes information you voluntarily provide to us when you interact with our Services, such as:

• Contact Information: Name, email address, phone number, mailing address when you fill out contact forms, subscribe to newsletters, or register for an account.
• Professional Information: Company name, job title, industry, and business needs when you inquire about our enterprise AI solutions.
• Communication Data: Content of your communications with us, including customer support inquiries, feedback, and survey responses.

1.2. Automatically Collected Data

When you access and use our Services, we may automatically collect certain information about your device and usage patterns. This data helps us understand how our Services are used and to improve your experience.

• Usage Data: Information on how the Services are accessed and used, such as pages visited, time spent on pages, clickstreams, and other diagnostic data.
• Device Data: Information about the device you use to access our Services, including IP address, browser type and version, operating system, unique device identifiers, and mobile network information.
• Location Data: General location information (e.g., city, country) derived from your IP address.

1.3. Information from Other Sources

We may receive information about you from third-party sources, such as business partners, social media platforms, or public databases, to supplement the information we collect directly.

2. How We Use Your Information

Cognior uses the collected data for various purposes, including:

• To Provide and Maintain Services: To operate, maintain, and provide the features and functionality of our Services.
• To Improve and Personalize Services: To understand how users interact with our Services, enhance user experience, develop new products, services, features, and functionalities, and for AI model training and refinement to improve the performance and relevance of our AI solutions.
• For Communication: To respond to your inquiries, send you technical notices, updates, security alerts, and support and administrative messages.
• For Marketing and Promotional Purposes: To send you newsletters, marketing or promotional materials, and other information that may be of interest to you, based on your preferences. You can opt-out of receiving these communications at any time.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
• For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your personal information with third parties in the following situations:

• With Service Providers: We may engage third-party companies and individuals to facilitate our Services, provide the Services on our behalf, perform Service-related services, or assist us in analyzing how our Services are used (e.g., hosting providers, analytics services, customer support platforms). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Business Transfers: If Cognior is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for accounting or legal purposes). When your personal data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Services are not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: cognior@outlook.com
• By phone: +91 9539344449
• By mail: COGNIOR LLP D NO. 3/255, CHANDRALAYAM, ALAPPUZHA-688537, Kerala, India.