The CFO of a healthcare tech company approved a new DAP investment, but six months in, she had one question: Is it working? While adoption seemed better, she needed hard numbers—KPIs that could justify the expense and inform future decisions.
Measuring the ROI of a DAP involves tracking: User engagement rates (logins, walkthrough completion), task success rates (were users able to complete flows?), support ticket reduction (are employees becoming self-sufficient?), time-to-productivity (how quickly do new users become effective?), and software utilization rates (are all features being used?).
Cognior’s Intelligent DAP goes far beyond traditional onboarding tools—it delivers deep, actionable analytics that transform how businesses understand and improve user adoption. With features like behavioral journey mapping, you can visualize the exact paths users take across your digital platforms—seeing where they pause, drop off, or succeed. This helps identify friction points in real time. Goal tracking allows organizations to define specific outcomes—such as completing a patient intake workflow or submitting a compliance report—and measure progress toward these goals at both the team and individual level. Meanwhile, usage heatmaps provide a visual layer of insight, highlighting which parts of an application are frequently used versus those that are overlooked, enabling teams to drive better UI/UX decisions.
Unlike basic analytics, Cognior’s DAP connects these adoption metrics directly to core business KPIs—like operational efficiency, error reduction, and compliance rates—providing CFOs and decision-makers with a clear, data-backed view of ROI. You’re not just collecting numbers; you’re seeing how those numbers tie back to real outcomes. Whether it’s reducing onboarding time for clinicians or increasing compliance in electronic health record usage, Cognior ensures your digital investments are measurable, optimized, and aligned with strategic goals.
Cognior’s DAP delivers deep analytics, including behavioral journey maps, goal tracking, and usage heatmaps. Our platform connects adoption metrics directly to business KPIs—so you don’t just measure ROI, you grow it.
Learn more about how Cognior's Intelligent DAP solution can help your organization achieve its digital transformation goals. Visit our website or contact us today!